Return and Refund Policy

Introduction

At Real Media Promotion, we value your trust and are committed to ensuring a transparent and customer-friendly experience. This Return and Refund Policy outlines the terms under which you may request a refund or cancellation of services. By accessing our website, www.realmediapromotion.com, and using our services, you are agreeing to comply with the terms of this policy. If you disagree with any part of this policy, please refrain from using our services or accessing our website.
Real Media Promotion reserves the right to modify or update this policy at any time without prior notice. Your continued use of our services constitutes your acceptance of any changes to the policy. We recommend you review this policy periodically to stay informed of any updates.

Refund Eligibility

We strive to provide the best possible service to our clients. However, in certain circumstances, you may be entitled to a refund. Refunds will be processed under the following conditions:

1. Timely Submission of Requests:

Refund requests must be made in writing and sent via email to support@realmediapromotion.com.
The email requesting the refund must be sent at least 3 days prior to your next billing cycle to ensure you are not charged for another month of service.

2.Unused Services:

Refunds will only be considered for services that have not yet been rendered or used. Once services are rendered or completed, they are non-refundable.
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If you cancel your service before the next billing cycle and have paid for future services that haven’t yet been rendered, you may be eligible for a partial refund for the unused portion of the service.

3.Refund Processing:

Once a refund is approved, it will be processed within 7 working days. Please note that depending on your payment method, it may take additional time for the refunded amount to reflect in your account.

4.No Refund for Completed Services:

Services that have already been provided, whether fully or partially, are non-refundable. This applies even if you are dissatisfied with the results, provided that the services were rendered in accordance with our Terms of Service.

Subscription Cancellation

If you are subscribed to any of our recurring services, you have the right to cancel your subscription at any time. However, the cancellation process must be done properly to avoid being charged for future services.

1.Cancellation Request:

Cancellation requests must be sent in writing to support@realmediapromotion.com
The email requesting cancellation must be sent at least 3 days prior to your next billing date. If the request is submitted within 3 days of the billing date, you may be charged for the next cycle, and the cancellation will take effect after that billing period.

2.Confirmation of Cancellation:

After we receive your cancellation request, you will receive a confirmation email. It is important to keep this confirmation for your records.
If you do not receive a confirmation email within 48 hours of your cancellation request, please contact us to ensure the request was properly processed.

3.Partial Refund for Unused Services:

If you cancel your subscription before the start of the next billing cycle and have unused services, a prorated refund may be issued for the remaining portion of the service period. This refund will be processed according to our standard refund timeline.

Non-Refundable Situations

Certain situations will not qualify for a refund. These include but are not limited to the following:

1.Completed Services:

Once a service has been rendered or completed, no refund will be issued. This includes services related to social media engagement, such as followers, likes, views, or reach. Once these services are delivered as agreed, they are considered final and non-refundable.

2.Non-Compliance with Instagram’s Policies:

Clients are responsible for following Instagram’s community guidelines and platform rules. Real Media Promotion is not responsible for any actions taken by Instagram, including account suspension, bans, or content removal. Any violations of Instagram’s policies that result in adverse effects on your account will not qualify for a refund.

3.Service Interruptions:

Our services are delivered via the internet, and while we strive for consistent uptime, we cannot guarantee that our website or services will be available at all times. Temporary service interruptions, website downtime, or delays due to external factors are not grounds for a refund.

4.Third-Party Responsibility:

Real Media Promotion is not affiliated with Instagram or its parent company, Facebook. We are an independent service provider, and as such, any actions taken by these third-party platforms, such as account suspensions, picture deletions, or other penalties, are outside of our control. Refunds will not be issued in these situations.

5.Fraudulent Activity:

If we discover that a refund request is associated with fraudulent activity, including misuse of our services or providing false information, the request will be denied, and your account may be terminated without refund.

Service Discretion and Changes

Real Media Promotion reserves the right to modify, suspend, or discontinue any of our services at our sole discretion, without notice. This includes changes to service offerings, pricing, and terms. In the event that we discontinue a service that you are subscribed to, we will provide notice via email and, if applicable, issue a prorated refund for any unused portion of the service.

Security and Privacy

At Real Media Promotion, we prioritize your privacy and the security of your information. We do not require your Instagram password or any other sensitive information to deliver our services. Additionally, we do not share or sell your information to any third parties.
It is important to note that as a client, you are responsible for providing accurate information, including usernames, so that we can properly deliver the service. If you update your username or account details, it is your responsibility to inform us.

Fraud Prevention

If you are ever contacted by someone claiming to represent Real Media Promotion, please verify the communication by reaching out to our support team directly. We will not be responsible for any loss or issues arising from fraudulent claims by third parties posing as Real Media Promotion. Always confirm the authenticity of the outreach by direct messaging us on our official channels.

Governing Law and Disputes

This Return and Refund Policy, along with our Terms of Service, are governed by and construed in accordance with the laws of the State of California. By using our services, you agree to submit to the exclusive jurisdiction of the courts located in Los Angeles County, California, for any disputes or claims arising out of this policy.

Final Notes

It is your responsibility to regularly check for updates to this Return and Refund Policy. Real Media Promotion may update this policy at any time without prior notice. Continued use of our services after any changes to this policy will be considered your acceptance of the updated terms.

If you have any questions or concerns regarding this policy, please reach out to us at support@realmediapromotion.com